Patient Bill of Rights
Hospice & Community Care does not discriminate on the basis of race, religion, color, national origin, ancestry, age, disability, gender or gender identity, sexual orientation, marital status, veteran status, medical condition or any other legally protected characteristic.
Patient Bill of Rights and Responsibilities
As you are served by Hospice & Community Care, you and your family have the right to:
- Receive effective pain management and symptom control by a team of professionals who provide high quality care and services tailored to you and your family’s unique needs.
- Be involved in all decisions regarding your care, treatment and services and to have your personal wishes regarding those treatments or services honored.
- Be informed about your health status and refuse care, treatment or services consistent with your end of life wishes.
- Receive services without regard to race, color, religion, sex, age (over 40), national origin, ancestry, veteran status, disability or any other legally protected characteristic.
- Be informed about services covered under the hospice benefit and the scope of services you will be provided. Choose your own attending physician.
- Be assured of the confidentiality of your personal, financial, social and health information.
- Be free from mistreatment, abuse, neglect, verbal, mental, sexual and physical abuse and be treated with respect and dignity for your person, family, caregivers and property.
- Voice grievances concerning your care or treatment or lack of respect for property by anyone furnishing your care without being subject to discrimination or reprisal, and have any and all complaints investigated by Hospice & Community Care.
- Receive information about the scope of services Hospice & Community Care will provide and any limitations to those services.
- Be informed of any fees or charges in advance of services for which you may be liable.
As you are served by Hospice & Community Care, you have the responsibility to:
- Actively participate with Hospice in the delivery of care you have elected to receive.
- Accept a visit with a member of the Hospice team no less than every two weeks.
- Provide Hospice with accurate and complete health information.
- Remain under a doctor’s care while receiving hospice services.
How to Register a Complaint
If you have a concern or complaint about care, treatment or services, we want to hear from you. We encourage you to talk about your concern with our staff as soon as that concern arises.
Those with concerns or complaints have the opportunity to discuss them without coercion, discrimination, reprisal or unreasonable interruption in service.
Call Hospice & Community Care to discuss your concern:
1-877-506-0149, toll-free anytime
717-560-8141, anytime, or
717-295-3900, weekdays 8:00 a.m. – 5:00 p.m.
You may request a home visit from a hospice supervisor to discuss your concerns in person.
If after speaking with staff your concern is not resolved, call Hospice & Community Care at (717) 295-3900 to speak to our Director of Quality and Compliance who will work with you and your family to seek satisfactory resolution.
Hospice staff will always attempt to resolve reported problems quickly.
If your concern is not resolved by Hospice & Community Care, you may contact:
PA Department of Health
Home Health Hotline: 1-800-222-0989
(Hours of operation: Monday – Friday 8:30 a.m. – 4:30 p.m.)
Medicare Hotline: 1-800-822-2113
(Hours of operation: Monday – Friday 8 a.m. – 5 p.m.)
Joint Commission on Accreditation of Healthcare Organizations
Complaint Hotline: 1-800-994-6610
(For unresolved patient safety or quality of care concern)